Returns & Exchanges

If you are not entirely satisfied with your purchase, we offer a 30-day return policy for all Xplora hardware in its original condition and packaging.

Return Process

• 1.
  Initiate Return

  Contact our support team or use our online portal to request a Return Merchandise Authorization (RMA) number.

• 2.
  Package Device

  Place the device and all original accessories back into the original box to ensure a full refund.

• 3.
  Ship Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse inspects the return, a refund will be issued to your original payment method within 5-10 business days.